In the last few years, artificial intelligence (AI) has become an unavoidable topic in the world of technology. From small businesses to large corporations, everyone is looking for ways to use AI to improve their business, reduce costs and improve customer experience. And Montenegro is slowly catching up with this global trend - with an increasing number of companies choosing to AI integrations into their digital systems.

In this blog post, we discover what AI integrations are, how specific tools like work chatbots, RAG systems and Text-to-SQL solutions, as well as how your company can use these technologies with the help of a local support team beBold from Montenegro.

🔍 What are AI integrations?

AI integrations they represent the connection of artificial intelligence with existing digital systems - web applications, databases, CRM software or customer portals. In short, you add "brains" to your tools.

This means that the software:

• itself recognizes user behavior patterns,

• automates tasks,

• proposes solutions based on previous data,

• communicates with users and learns from interactions.

Practical example:

Imagine that you have an online store in Podgorica. AI can automatically recommend products to customers based on their previous purchases and behavior on the site. It can also answer questions, process an order and send a confirmation – without any human intervention.

💬 Customized Chatbots – digital assistants that work 24/7

Chatbots are today the standard on all serious websites and social networks. Users want quick answers and simple communication, and a chatbot is the perfect solution that:

• answers frequently asked questions,

• enables reservations or orders,

• guides the user through the offer.

In Montenegro, more and more companies from the sector tourism, retail, healthcare and service industries uses chatbots, especially those that function on website.

In the beBold team we develop custom chatbots for specific needs, whether you are hair salon, car service, real estate agency, website for the sale of used cars, online store, or any other service or sales activity. The chatbot adapts to your language, offer and way of communication - so that the user has the feeling that he is talking to a real agent.

📄 RAG systems - when AI knows what is written in your documents

RAG (Retrieval-Augmented Generation) is the most advanced AI technology available today. Connects generative AI (eg ChatGPT) to your documents and databases. This means that the AI does not invent the answers, but them finds in your data and answers correctly based on real information.

How is it used?

• The legal team may ask: "What does the contract with client X say about delivery times?"

• The service center may ask: "When was the last time client Y had an intervention and what was done?"

• A manager can request a report from a specific month - and get it immediately.

In beBold we implement RAG solutions adapted to the language, terms and operations of the company, be it PDF documents, Excel spreadsheets or CRM data.

🧠 Text-to-SQL – Search databases without programming

For companies that use databases but don't have a developer team, Text to SQL is a revolution. This AI feature allows you to write a query in plain language, and the software automatically converts it into SQL code and extracts the data.

Example:

Instead of calling the IT department and waiting three days for them to write a query, just write:

"Show all orders from April from Nikšić that are over 100€"

AI recognizes what you want, writes a query, and immediately displays the result.

This is ideal for directors, sales managers, HR teams and even the secretariat.

🌍 World and regional trends

According to the data McKinsey & Co., through 55% companies in the world are already using some kind of AI technology in their daily work. In the West, AI is the standard in e-commerce, healthcare, finance and transportation.

On Balkans, companies in Croatia and Serbia are already massively introducing chatbots, CRM + AI integrations and database automation. Montenegro is not far behind, but it is the right time to join the ranks the first firms to use AI smartly – because that's where the competitive advantage lies.

🚀 How can beBold help?

We in beBold we do not offer generic solutions - but we build AI tools tailored to your business.

✅ We make chatbots for your users
✅ We connect AI with your PDF files, CRM and databases
✅ We implement Text to SQL solutions for everyday use
✅ We adapt all tools to local language and context

With us, you have a local partner who understands and technology and the market of Montenegro.